Terms of Service

Access to the generated tribute requires a one-time payment. There are no subscriptions or recurring charges. The fee is the same whether you pay when you finalize a collection or pay in advance. All payments are processed securely by Paddle, our authorized merchant of record. By completing a purchase, you agree to Paddle’s Buyer Terms and Conditions in addition to these Terms. Paddle controls all billing and refund processing.

Pay-Before-Generate and Deferred Performance.

We do not generate a tribute until Paddle has confirmed your payment. You may pay at the moment you finalize your collection, in which case generation begins immediately, or you may pay in advance, in which case the tribute is generated later — either when you choose to finalize, or automatically at a deadline you have set (see Section 5). Where you pay in advance, you acknowledge and agree that the digital content is produced and delivered at that later time rather than at the moment of payment, and you authorize us to generate and deliver it then using the memories then collected.

EU/EEA/UK Withdrawal Waiver.

The Service provides digital content that is generated and made available after payment confirmation, customized based on the information you and your contributors submit. If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from certain online purchases within fourteen (14) days. Because generation may begin immediately after payment confirmation, or may be deferred and occur automatically at the deadline you set, you are asked at checkout to expressly request that we begin performance under these timing arrangements and to acknowledge that you will lose your 14-day withdrawal right once delivery of the digital content begins. Where generation is deferred, performance is deemed to begin, and the withdrawal right is lost, when the tribute is generated and made available to you (whether you finalize it or it is generated automatically at the deadline). By completing your purchase and checking the acknowledgement at checkout, you give that consent.

This waiver applies only to statutory withdrawal or cooling-off rights that may otherwise apply to the delivery of digital content. It does not limit any separate refund rights we voluntarily provide under our Refund Policy, nor any non-waivable rights you may have under applicable consumer-protection law. We may retain a record of your withdrawal-waiver consent for up to ninety (90) days to document your consent and acknowledgment. Please see our Privacy Policy for additional information.

All content is generated by artificial intelligence based on the information you and your contributors provide. The output is a draft intended to serve as a strong starting point. We strongly recommend reviewing and personalizing the content before delivery.

AI Transparency Disclosure.

You acknowledge and agree that all content provided by Words That Matter is generated using artificial intelligence technology, specifically large language models (Claude by Anthropic). You are not interacting with a human writer. By using the Service, you consent to the use of AI to process your inputs and generate the resulting content.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WORDS THAT MATTER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY, COMPLETENESS, APPROPRIATENESS, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY GENERATED CONTENT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING THE CONTENT BEFORE USE.

Organizers and contributors.

The Service lets an “organizer” create a collection for a person or occasion (an “honoree”) and invite others (“contributors”) to submit memories about that honoree. Creating a collection is free. The organizer reviews the submitted memories, may add their own, and decides which to include in the tribute. As organizer, you are responsible for whom you invite and how you share your collection link, and you represent and warrant that you have the right to create the collection, to invite the contributors you invite, and to collect and submit the memories gathered, and that doing so does not violate the privacy or intellectual property rights of any third party.

Contributor submissions and license.

Each contributor submits one memory, providing their name, an optional indication of their relationship to the honoree, the memory text, and an email address, and confirms a consent notice. If you are a contributor, you represent and warrant that the content you submit is yours to share, is accurate to the best of your knowledge, and does not violate the rights of any third party, and you grant Words That Matter LLC a limited, non-exclusive license to use your submission solely to assemble and generate the tribute for that collection and to deliver and support the Service. A contributor may submit one memory per collection; we use the contributor’s email address solely to enforce this and to support removal requests, as described in the Privacy Policy.

Optional deadline and authorization for automatic generation.

An organizer may set an optional deadline for a collection (up to approximately one month out). An automated process runs daily to manage collections that have a deadline. Approximately three (3) days before the deadline, we email the organizer a reminder. By setting a deadline and paying (whether in advance or at finalize), you authorize us to generate the tribute automatically on your behalf at the deadline, using whatever memories have been collected at that time, and to email it to you, without any further action from you. If a collection has been paid but contains no memories at the deadline, the deadline will be automatically extended a limited number of times and you will be reminded, rather than generating an empty tribute.

AUTOMATIC DELETION OF UNPAID COLLECTIONS.

IF A COLLECTION HAS NOT BEEN PAID FOR BY ITS DEADLINE, THE COLLECTION AND ALL CONTRIBUTED MEMORIES ARE PERMANENTLY DELETED AT THE DEADLINE BY AN AUTOMATED PROCESS, AND THE ORGANIZER IS NOTIFIED BY EMAIL THAT THIS HAS OCCURRED. SIMILARLY, A COLLECTION THAT IS CREATED BUT NEVER FINALIZED IS AUTOMATICALLY DELETED AFTER ITS RETENTION PERIOD EXPIRES (SEE THE PRIVACY POLICY). DELETION CASCADES TO ALL CONTRIBUTIONS AND IS IRREVERSIBLE; DELETED CONTENT CANNOT BE RECOVERED. YOU AGREE THAT WORDS THAT MATTER LLC IS NOT LIABLE FOR ANY LOSS RESULTING FROM SUCH AUTOMATIC DELETION, AND THAT IT IS YOUR RESPONSIBILITY TO FINALIZE (AND, WHERE REQUIRED, PAY FOR) A COLLECTION BEFORE ITS DEADLINE OR RETENTION PERIOD ENDS.

Retention after generation.

After a tribute is generated, the collection and its data — including contributor memories and email addresses — are automatically deleted approximately thirty (30) days later. See our Privacy Policy for full details on storage, encryption, retention, and how a contributor may request removal of their memory.

You agree not to use the Service to generate or collect content that is:

• Defamatory, harassing, threatening, or harmful to any individual or group;
• Intended for commercial resale or redistribution without our express written permission; or
• In violation of any applicable law or regulation.

We reserve the right to refuse service, cancel a transaction, or terminate access if we determine, in our sole discretion, that your use violates these Terms.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WORDS THAT MATTER LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator, in Wilmington, Delaware.

YOU AND WORDS THAT MATTER LLC AGREE THAT ANY DISPUTE WILL BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.